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This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets.
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.Latest Slideshows
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Service Delivery
Blog Entry
July 23rd, 2021 | Karl Palachuk
Topic: Build a Priority-Based Service Department
We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities?
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Blog Entry
July 23rd, 2021 | Karl Palachuk
I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been rescheduled from May.
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Blog Entry
July 15th, 2021 | Karl Palachuk
Join me -
July 29th online for the SMB TechFest Quarterly event.
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Blog Entry
Blog Entry
June 4th, 2021 | Erick Simpson
Blog Entry
Blog Entry
May 11th, 2021 | Erick Simpson
Blog Entry
April 20th, 2021 | Erick Simpson
Blog Entry
March 15th, 2021 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures
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