IT and Business Insights for SMB Solution Providers

Service Cloud

Press Release
April 21st, 2021 | ChannelPro
Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model - all in one system The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations - read more
Press Release
January 18th, 2019 | ChannelPro
Mobile commerce eclipsed desktop for the first time - 48 percent of orders were placed from mobile devices, compared to 44 percent from computers Sixteen percent of Cyber Week buyers engaged with AI-powered product recommendations and spent 14 percent more than those that did not Social media was the breakout channel, with a 34 percent increase in social traffic and Facebook/Instagram accounting for 94 percent of all social traffic to retail sites - read more
Press Release
July 13th, 2017 | ChannelPro
Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster productivity and efficiency Companies including Atlantic Energy are harnessing the power of Field Service Lightning to deliver insight, onsite - read more
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