IT and Business Insights for SMB Solution Providers

response time

Blog Entry
October 12th, 2015 | Gil Cargill
The speed test that I'm referencing is the speed at which you and/or your organization respond to customer inquiries.  Recent studies show that your probability of closing business drops considerably when the delay of responding to an inquiry is as little as a few minutes.  As a matter of fact, some studies show that your probability of success will reduce by 700% if you delay responding to an inquiry by five minutes! - read more
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