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Data protection may seem like a solved problem, but recurring issues often crop up around backup and recovery, even if y
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The ASCII Group is a community of independent MSPs, VARS and other solution providers. The...Call That Girl Outlook and Office 365
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This week, Erick and Rich dive into Tech Data’s new government contract sharing program, the importance of keeping your managed service bundles fresh, and evidence that it may be a while before computers are as good at grading essays as real live people.
When is BDR software sexy? When it comes with unlimited storage. Join Erick and Rich for a chat about that new feature from Axcient, the importance of being realistic about how many strategic goals you pursue, and the creepiness of Amazon having facial recognition technology that knows when you’re afraid. - About us
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Remote Support
Review
May 10th, 2019 | James E. Gaskin
Remote control veteran TeamViewer’s latest release offers augmented reality capabilities plus improvements in performance, productivity, and security.
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News
March 13th, 2019 | Colleen Frye
The Splashtop solution is the first Android-based remote control solution for Zebra Technologies’ new remote control service.
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News
October 23rd, 2018 | Rich Freeman
In addition to performance and technician productivity enhancements, version 14 of the vendor’s flagship product includes an augmented reality component that lets end users get interactive guidance on fixing technical problems via their mobile devices.
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Press Release
November 29th, 2017 | ChannelPro
Newest version of flagship product improves functionality, performance, and productivity
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Press Release
October 12th, 2017 | ChannelPro
Zoho today announced it has entered into an agreement with Spiceworks to provide Zoho Assist, its free, online remote support application, to the millions of IT professionals who use Spiceworks to do their jobs.
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Article
January 13th, 2017 | Jeff Bishop
Use this list to help you choose a remote support solution that will keep your business on the path to success now and in the future.
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Article
May 8th, 2014 | Matt Whitlock
There is no shortage of remote IT support solutions for the channel, but Instant Housecall's new On-Sight feature makes it the only one that lets you effectively troubleshoot problems in the physical world.
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