IT and Business Insights for SMB Solution Providers


Blog Entry
March 21st, 2019 | Karl Palachuk
I am VERY excited about this webinar (and whitepaper) in association with IT Glue. March 28th9AM Pacific / 12 Noon Eastern. Register Now - read more
Blog Entry
March 15th, 2019 | Karl Palachuk
Just finished posting part six of a six-part series on tuning up your service board. - read more
Blog Entry
February 7th, 2019 | Karl Palachuk
Join me atIT Owner's Compass ChicagoApril 26-28 - read more
Blog Entry
February 1st, 2019 | Karl Palachuk
Some days I feel lazy. Then I sit down to look at what really got accomplished in the first month of the year. For me, it was quite a bit. - read more
Blog Entry
January 25th, 2019 | Karl Palachuk
I sometimes mention my four-step process for standing up at a client's office. I casually mentioned this in a class I was teaching Tuesday when someone asked me where they could find the article or blog post on this. And I realized: I don't think I've actually posted it before. - read more
Blog Entry
January 17th, 2019 | Karl Palachuk
One of the never-ending questions about Managed Services is: What's Covered? Let me start by being very clear about what's NOT covered: "All You Can Eat." That term - that concept - is the worst thing you can promise. Ultimately, AYCE is undeliverable. It's stupid at best and dishonest at worst. - read more
Blog Entry
January 16th, 2019 | Karl Palachuk
I posted up a question on Facebook and LinkedIn . . . and got a great response. So we're going to try a couple of live in-person meetings of the Small Biz Thoughts Community. Of course anyone can attend. But these meetings will be FREE to members of the SBT Community. - read more
Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 8th - Five Tuesdays -January 8 - February 5 , 2019 - Register Now - All classes start a 9:00 AM Pacific - read more
Blog Entry
December 31st, 2018 | Karl Palachuk
As the New Year rolls over to the new year, I am struck by the amazing team I work with. - read more
Blog Entry
December 22nd, 2018 | Karl Palachuk
Employee Onboarding – Mini Class Want a great way to kick off the new year? Tune up you employee onboarding process. - read more


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