IT and Business Insights for SMB Solution Providers

Operations

Blog Entry
October 22nd, 2020 | Karl Palachuk
“The way you do anything is the way you do everything.” — Tom Waits I love this quote—even if it’s not always true. It goes hand in hand with “You can’t judge a book by its cover.” Everyone does judge a book by its cover: That’s how we decide which books to buy.  - read more
 
Blog Entry
October 1st, 2020 | Karl Palachuk
Perhaps the luckiest thing that happened to me in 1995 is that I read The E-Myth Revisited by Michael Gerber for the first time. (I have re-read it many times since then.) - read more
 
Blog Entry
September 8th, 2020 | Karl Palachuk
The Most Important Checklists for Any I.T. Service Provider – W508 Totally Revised! Taught By: Karl W. Palachuk & Manuel Palachuk - Five Tuesdays - Sept 15 - Oct 13, 2020 -- Register Now - All classes start a 9:00 AM Pacific / Noon Eastern - read more
 
Blog Entry
July 29th, 2020 | Karl Palachuk
When you're hiring, one of the most important things you can look for is an "owner's mentality." That means someone who will embrace your business as if it's their own. And that means they won't leave clients hanging in an emergency. They'll do what's in the best interest of the company. And they really love doing these things. - read more
 
Blog Entry
July 24th, 2020 | Erick Simpson
 
Blog Entry
July 9th, 2020 | Karl Palachuk
As you recall from the last few posts, I define culture as the values and habits of a group. - read more
 
Blog Entry
July 8th, 2020 | Karl Palachuk
Key Performance Indicators for IT Service Managers - read more
 
Blog Entry
June 20th, 2020 | Karl Palachuk
Every company has a culture, whether they “created” it or not. The truth is, you can either let culture grow on its own or you can create it with intention. Another way to say this is that culture either grows from the top down or grows from the bottom up. - read more
 
Press Release
May 26th, 2020 | ChannelPro
Integration allows teams to work where they are, driving down the time to engage and respond - read more
 
Blog Entry
May 22nd, 2020 | Karl Palachuk
I know that sounds dramatic, but it's true. Many of you follow me on Facebook, LinkedIn, etc. You may have seen that I'm working with a group of techies to help AIM - Agape International Missions - to develop new training programs for girls and women who have been rescued from sex trafficking in Cambodia. - read more
 

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