Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Savvy MSPs look for a cultural fit and soft skills over tech wizardry, then nurture both professional and personal needs to increase retention.
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Recent research from Kaseya unit Datto on the state of the MSP finds channel pros worried about the competition, an evolved break-fix making somewhat of a comeback, and more.
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Employers who focus solely on advanced degrees and certifications may be missing (or discouraging) candidates who are passionate, skilled, well-rounded, and diverse.
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The rise of remote work has opened up the labor pool for channel pros, but be aware of legal and logistical factors when hiring staff from other states.
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Keeping the people you have is critical at a time when hiring new people is so hard. Here’s what works at N-able, according to Chief People Officer Kathleen Pai (pictured).
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