Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Recent research from Kaseya unit Datto on the state of the MSP finds channel pros worried about the competition, an evolved break-fix making somewhat of a comeback, and more.
- read more
Employers who focus solely on advanced degrees and certifications may be missing (or discouraging) candidates who are passionate, skilled, well-rounded, and diverse.
- read more
The rise of remote work has opened up the labor pool for channel pros, but be aware of legal and logistical factors when hiring staff from other states.
- read more
Keeping the people you have is critical at a time when hiring new people is so hard. Here’s what works at N-able, according to Chief People Officer Kathleen Pai (pictured).
- read more
Discover why SMBs inside and outside IT so often struggle to attract and retain LGBTQ employees, and the simple steps you can take to avoid falling into that trap.
- read more