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This week, Erick and Rich discuss SaaS Alerts selling a piece of the business to its MSP partners, how to determine the time has come to hire a full-time service dispatcher, and the potential hazards of stealing location-sensitive smart speakers.
Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Global Mentoring Solutions
Article
April 2nd, 2021 | James E. Gaskin
A new channel chief for Microsoft, as-a-service goodies from Cisco, hyperconverged infrastructure additions from Lenovo, and a bitter ending for a mafioso/cooking enthusiast on the run from the law are among the stories we nearly failed to bring you.
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Press Release
March 31st, 2021 | ChannelPro
Sherweb, an award-winning global cloud solutions provider, announced today it has acquired Global Mentoring Solutions Inc. (GMS), a North American support and IT management business that specializes in white-labeled MSP support, such as helpdesk and NOC services.
Helping MSPs streamline operations and deliver value-added managed services
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Resource
October 12th, 2018 | ChannelPro Weekly
What’s your retirement dream? Does it involve bathing on the beach in a big bowl of bright red gelatin? If you answered yes, you have something in common with Manuel Palachuk, managed services expert extraordinaire and Matt and Rich’s guest co-host this week.
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News
September 12th, 2018 | Rich Freeman
Under a new alliance agreement, GMS Live Expert will now handle U.K.-based Inbay’s help desk duties, provide NOC services to North American clients who want onshore technical support, and offer Inbay’s offshore NOC services to price-sensitive customers.
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