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Documentation Management

News
November 2nd, 2019 | Rich Freeman
Updates to the documentation system allow users to create tickets in ConnectWise Manage or remote into endpoints via ConnectWise Control without changing interfaces. Enhanced synchronization with Manage and ConnectWise Automate is now available too. - read more
 
News
November 2nd, 2019 | Rich Freeman
The enhancements to the vendor’s documentation solution arrived last week during ConnectWise IT Nation Connect event alongside automated password rotation functionality and updates to the vendor’s network documentation system. - read more
 
Resource
November 2nd, 2019 | ChannelPro Weekly
Broadcasting from deep within this week’s IT Nation Connect conference, and stymied by balky hotel Wi-Fi at every turn, Rich and special guest host Dave Sobel share their thoughts about ConnectWise’s blockbuster acquisition of Continuum and ITBOOST, not to mention Axcient's brand new unified data protection platform, Cytracom’s bold plan to take on Microsoft in team collaboration, and Tech Data’s bid to get deeper into public sector op - read more
 
News
October 30th, 2019 | Rich Freeman with Colleen Frye
Announced by CEO Jason Magee (pictured), the blockbuster deals add BDR, security, and documentation to a lineup that already included RMM, PSA, quoting, and remote control, positioning ConnectWise to offer one of the industry’s most complete portfolios for MSPs. - read more
 
Resource
October 1st, 2019 | ChannelPro Weekly
Recognize this name? If you’ve ever been the victim of cybercrime, you know this guy better than you’d probably like to. Matt and Rich have some things to say about him, as well as the data protection alliance between Arcserve and Sophos, Microsoft’s latest Dynamics 365 updates, Liongard’s new multi-tenant reporting capabilities, and a couple of coming-soon Thunderbolt 3 docks from Belkin.  - read more
 
News
September 25th, 2019 | Rich Freeman
The new feature lets MSPs view data on topics like license counts and expiration dates for all of their customers, versus one client only. It arrives shortly after new integration with Continuum’s BrightGauge reporting solution. - read more
 
Resource
September 20th, 2019 | ChannelPro Weekly
How do you like your eggs, people? Take your time pondering that important question while Matt and Rich chat about IT Glue’s short- and long-term product roadmap, the $147 (million) that Goldman Sachs just invested in Acronis, a new RMM release from Barracuda, a new augmented reality tool from TeamViewer, and Pax8’s alliance with CloudJumper. - read more
 
News
September 18th, 2019 | Rich Freeman
Connecting its documentation solution more closely with more products, especially from parent company Kaseya, and arming the system to act on the information it collects automatically are among the vendor’s highest long-term priorities. - read more
 
News
September 17th, 2019 | Rich Freeman
In keynotes by general manager Nadir Merchant (pictured) and others, the managed services documentation vendor showcased recent and forthcoming updates aimed at helping MSPs streamline operational processes. - read more
 
News
March 12th, 2019 | Rich Freeman
The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured). - read more
 

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