IT and Business Insights for SMB Solution Providers

Customer Service

Blog Entry
July 7th, 2019 | Karl Palachuk
Join me for another fun 3-part classs: - read more
 
Blog Entry
June 8th, 2019 | Karl Palachuk
I am extremely pleased to announce that we have made a deal with Erick Simpson - one of the founders of the Managed Services business model - to distribute his best books and training materials over at SMB Books. - read more
 
Blog Entry
June 3rd, 2019 | Karl Palachuk
I am currently in the middle of a customer service disaster - as the customer. I have a minor plumbing problem that has been dragging on for three months. So far, I've had three visits from technicians and two missed appointments. Actually, all three visits were missed appointments as well (they missed the 10AM to 3PM window and only showed up after I called them). - read more
 
Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 8th - Five Tuesdays -January 8 - February 5 , 2019 - Register Now - All classes start a 9:00 AM Pacific - read more
 
Blog Entry
November 2nd, 2018 | Karl Palachuk
 
Blog Entry
November 2nd, 2018 | Karl Palachuk
Mark Your Calendars . . . Subscribe to the Podcast . . . I am happy to announce a new six-part deep dive podcast series over at SMB Community Podcast (www.smbcommunitypodcast.com). Remote Control Deep Dive: Build and Grow Your Business - read more
 
Blog Entry
August 27th, 2018 | Karl Palachuk
People ask me:Exactly what will I get if I join the Small Biz Thoughts Community today? Note: Community is at https://www.smallbizthoughts.org - Join today! Well, today, a lot!And we're adding more stuff all the time. Here's a 62 second video that answers the question: - read more
 
News
July 3rd, 2018 | ChannelPro
Chat users can now leverage remote support sessions. - read more
 
Blog Entry
April 21st, 2018 | Karl Palachuk
One of the things your clients look to you for is security - whatever form that takes. - read more
 
Blog Entry
February 27th, 2018 | Karl Palachuk
In 2017 I literally traveled the world teaching my Cloud Strategies in dozens of cities across Europe, North America, and Australia. That was a wonderful experience. But I can reach more people over the Internet than I can in person. - read more
 

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