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Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Coronavirus
Article
November 16th, 2020 | Martin Sinderman
Vertical specialization has been championed as an effective way to increase profits and strengthen customer relationships, but the coronavirus's impact is raising questions about this strategy.
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Resource
November 2nd, 2020 | ChannelPro
The Channel Strong tour of America was back on the road last month, and this time our own Joel Zaidspiner went along for the ride. Get his behind-the-scenes look at what Channel Strong is and how it came together.
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News
October 12th, 2020 | ChannelPro
The multi-vendor team has piled once again into the Family Truckster to visit cities across the midwest and eastern U.S., bringing a message of channel unity during the time of COVID-19.
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Video
October 2nd, 2020 | ChannelPro
Erick and Rich dive into some conflicting stats about how much people like working from home, discuss the importance of taking guilt-free time away from work, and explore further evidence that 2020 is driving everyone just a little crazier than usual.
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News
September 30th, 2020 | Rich Freeman
At its latest virtual THREADcast event, the distributor discussed supply chain headwinds and emerging sales opportunities in work-from-home hardware, cloud computing, and beyond.
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Article
September 22nd, 2020 | Rich Freeman
Six months after COVID-19 turned office dwellers into instant telecommuters, best practices for protecting remote workers are coming into focus.
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Article
September 18th, 2020 | Mike Riley
Telehealth has been promoted as a safer way to deliver acute, chronic, primary, and specialty care. Yet, for most providers, telehealth resembles a patchwork of point products.
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Article
September 8th, 2020 | Jessica Meek
Cyber-insurance companies are tightening up policy requirements in response to new threats and the rise of remote work.
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Resource
September 1st, 2020 | ChannelPro
Listen in as Acronis, BVoIP, ConnectBooster, Pax8, and SOCSoter tell Joel Zaidspiner why they and other vendors logged 7,000 miles in three weeks to speak with MSPs, safely and in person, on the Channel Strong road tour of America.
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Article
August 31st, 2020 | George Anderson
Establishing a trusted business adviser relationship with clients during these uncertain times can contribute to collaborative success and long-term growth.
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