IT and Business Insights for SMB Solution Providers


Blog Entry
February 8th, 2022 | Karl Palachuk
Customer Service for IT Service Providers Learn how to create a great customer service system for your IT consulting business – and how to hire and train the people you need to make it work. I've been working on a Customer Service course for quite a while. Now, it's finally LIVE - Starting February 15th. The Course is Live at - read more
Blog Entry
January 18th, 2022 | Karl Palachuk
Great Little Seminar has been training IT consultants on managed services and more since 2013. That's when I offered my first class on Standard Operating Procedures. Beginning immediately, we are now - read more
September 29th, 2021 | Alexandra Uhlherr-McGhee
Certification highlights expertise and ensures customers that the partner is committed to excellence. - read more
Press Release
September 1st, 2020 | ChannelPro
A Mimecast for ServiceNow Integration Gives Joint Customers a Rapid and Automated Response for Customer Service and IT Operations - read more
Press Release
February 27th, 2020 | ChannelPro
Partners drive business success, create new avenues for upsell, and improve customer satisfaction by fully customizing and automating all stages of certificate lifecycle management for their customers - read more
Press Release
December 16th, 2019 | ChannelPro
Prestigious certification ultimately helps partners grow their own managed services - read more
Press Release
November 12th, 2019 | ChannelPro
Credential validates acumen needed to make informed cloud service decisions - read more
March 13th, 2019 | Rich Freeman
Open to present and aspiring solution architects both inside HPE and among its partners, the new HPE Tech Pro Community is designed to expand the vendor’s access to qualified providers of an increasingly strategic function. - read more
Press Release
April 18th, 2018 | ChannelPro
First Online Certification Workshop Scheduled May 29-30, 2018 - read more
May 11th, 2017 | Cecilia Galvin
And what do they get for their investment? A business boost and better prepared team. - read more


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