Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Taking place September 30-October 2, 2011, at the Rio Conference Center in Las Vegas, resellers can expect an event heavily focused on technical training and advice. By Elaine J. Hom
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We all know stereotypes don't fit reality, but one thing is for sure: Channel pros are increasingly using industry events to network with peers. Find out how you can be more social too.
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The new Global IT Workforce Council will be made up of organization members as well as IT, academic, and government leaders with a shared need for IT talent.
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The three-level program focuses on helping partner position the cloud-based unified communications solution, expand their offerings, and boost revenues.
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The three-level program focuses on helping partner position the cloud-based unified communications solution, expand their offerings, and boost revenues.
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Without ENERGY STAR and EPEAT certifications, and strategies for deploying compliant products and green IT practices, you limit your ability to compete.
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The security company offers online training, saying basic risk management practices will provide channel pros with valuable consulting service and solution offerings.
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During the recent CompTIA Annual Member Meeting, the revamped HOF was rolled out and 2011 inductees were honored, including Earl Pace, Phil Katz, and the CompTIA A Originators team.
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