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Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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Certification
Blog Entry
February 8th, 2022 | Karl Palachuk
Customer Service for IT Service Providers
Learn how to create a great customer service system for your IT consulting business – and how to hire and train the people you need to make it work.
I've been working on a Customer Service course for quite a while. Now, it's finally LIVE - Starting February 15th.
The Course is Live at ITSPU.com
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Blog Entry
January 18th, 2022 | Karl Palachuk
Great Little Seminar has been training IT consultants on managed services and more since 2013. That's when I offered my first class on Standard Operating Procedures. Beginning immediately, we are now
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Article
September 29th, 2021 | Alexandra Uhlherr-McGhee
Certification highlights expertise and ensures customers that the partner is committed to excellence.
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Press Release
September 1st, 2020 | ChannelPro
A Mimecast for ServiceNow Integration Gives Joint Customers a Rapid and Automated Response for Customer Service and IT Operations
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Press Release
February 27th, 2020 | ChannelPro
Partners drive business success, create new avenues for upsell, and improve customer satisfaction by fully customizing and automating all stages of certificate lifecycle management for their customers
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Press Release
December 16th, 2019 | ChannelPro
Prestigious certification ultimately helps partners grow their own managed services
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Press Release
November 12th, 2019 | ChannelPro
Credential validates acumen needed to make informed cloud service decisions
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News
March 13th, 2019 | Rich Freeman
Open to present and aspiring solution architects both inside HPE and among its partners, the new HPE Tech Pro Community is designed to expand the vendor’s access to qualified providers of an increasingly strategic function.
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Press Release
April 18th, 2018 | ChannelPro
First Online Certification Workshop Scheduled May 29-30, 2018
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Article
May 11th, 2017 | Cecilia Galvin
And what do they get for their investment? A business boost and better prepared team.
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