Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Erick and Rich draw on research from Axcient to explore the costly effects of supporting multiple BDR solutions, discuss why now’s the time to refresh your marketing materials, and tell the strange tale of a man who misplaced an ear bud for five years…in his ear.
- read more
Designed for MSPs with limited in-house security expertise, the new product automatically maps threats to the MITRE ATT&CK framework and lets users perform remediation measures from directly within the same dashboard that displays alerts.
- read more
The company is rapidly staffing up a team tasked with helping MSPs get a security practice off the ground and a separate team led by CISO Patrick Beggs (pictured) charged with protecting ConnectWise products from external attack.
- read more
Now in an early access program, with general availability scheduled for early next year, the new feature is the vendor’s latest effort to help MSPs with multiple BDR solutions standardize on one system offering comprehensive functionality.
- read more
And they do mean everything. John Pagliuca and Mike Cullen (pictured left and right, respectively) are two of many at at N-able who believe that managing the cloud and managing hardware aren’t either/or propositions for MSPs.
- read more
Though Matt and Rich don’t know exactly what wobblypop is, they both have a strong hunch they’d enjoy it, thanks to input on the topic from this week’s returning guest host, Scott Beck, of BeckTek.
- read more
Erick and Rich sum up the action and mood at Datto’s first partner event since being acquired by Kaseya, urge you to charge for assessments instead of give them away, and marvel at the record-setting 1,109 pint Negroni recently poured in Bangkok.
- read more
Kaseya CEO Fred Voccola labored mightily to reassure attendees at this week’s DattoCon partner event that Kaseya’s interests and theirs are aligned. How much progress did he make?
- read more
The data protection vendor has built web filtering functionality into its CloudGen Access solution, added optional zero-trust network access functionality to its email protection platform, and integrated its XDR service with its CloudGen Firewall offering.
- read more