Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Here’s what experts consider table stakes for backup and storage today, and how MSPs can help customers make the right choices and increase recurring revenue at the same time.
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Don’t sell “attack surface management” as snake oil. Instead, provide a methodical analysis that raises the bar for data security, starting with the basics.
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Managing technicians requires a balancing act of recognition, reward, engagement, and flexibility—all while driving productivity to service customers.
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From being honest with customers to learning from failure to finding joy, these books recommended by fellow channel pros will provide some summer enlightenment.
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ChannelPro editors select Oli Thordarson, founder and CEO of Alvaka Networks, as the winner of the yearly honor for MSPs and VARs who have shared especially powerful peer-to-peer business advice.
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Here are eight books, peer vetted and recommended, that offer ideas on business growth, marketing, customer service, personal goals, and more.
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A global pandemic, rising security threats, and tightened IT budgets find MSPs in the right place at the right time to land larger customers.
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Initially spearheaded by ConnectWise, the group now known as the CompTIA ISAO will strive to protect channel pros, vendors, and their customers from cybercrime by collecting and disseminating details about the latest threats.
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