IT and Business Insights for SMB Solution Providers

VoIP/Unified Communications

Resource
November 14th, 2022 | ChannelPro
Joel Zaidspiner checks in with Actifile, CybrHawk, Datagate, and OITVoiP at the last 7 Figure MSP event of the year in Orlando. - read more
 
News
November 9th, 2022 | Rich Freeman
Todd Surdey (pictured) plans to make more Zoom products and services available through the channel, offer richer benefits to top-tier partners, and drive closer collaboration between partners and the company’s own salesforce. - read more
 
News
November 6th, 2022 | Rich Freeman
The new feature, which lets MSPs call clients and perform other messaging-related tasks from inside a critical business application, arrives amid accelerating investments in partner-focused staff by incoming Americas region director Tim Truelove (pictured). - read more
 
News
November 1st, 2022 | Rich Freeman
Designed to lighten administrative workloads, the enhancements to GoTo Connect include a new Efficiency Mode that automatically prioritizes audio clarity over low-bandwidth connections and new tools for diagnosing call volume trends. - read more
 
News
September 27th, 2022 | Rich Freeman
The new feature lets support agents help customers complete online application forms, make ecommerce purchases, use a new app, and more from directly within their web browser. - read more
 
Resource
September 26th, 2022 | ChannelPro
Live from the Windy City, Joel Zaidspiner gets the latest news and views from Augmentt, BVoIP, and Magnus Box. - read more
 
News
August 16th, 2022 | Rich Freeman
The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount. - read more
 
News
August 11th, 2022 | Colleen Frye and Rich Freeman
Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements. - read more
 
News
May 17th, 2022 | Rich Freeman
The two new systems are both designed to help businesses provide fax capabilities in the office and at remote work sites without relying on increasingly outdated analog phone lines. - read more
 
News
May 5th, 2022 | Rich Freeman
The joint initiative will help ASCII Group members expand beyond IT services into new and profitable markets at a time when providers of voice and connectivity services are adding network and device management to their offerings. - read more
 

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