Vendors like Microsoft, IBM, and Salesforce have been talking up the power of artificial intelligence for years. So far, however, few MSPs have felt that power much on the job. At long last though, that’s about to change, according to Jim Lippie, general manager of cloud computing at IT management vendor Kaseya.
“While AI and machine learning have long been in the marketing hype phase, these developing technologies will start to show actual production use case applications in the new year,” he says in emailed remarks. “AI and machine learning will help IT organizations become more proactive and more secure. [They] will also provide invaluable predictive insights to find out what might go wrong with the business and uncover hidden security vulnerabilities.”
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