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Enter BrightGauge, which George and his leadership team believe has the best business intelligence software specifically for MSPs in the industry. Continuum aspires to be the software and services provider of choice for those top 20 percent MSPs set to command 80 percent of the market. To attract and retain them, though, it must build industry-leading business intelligence capabilities into every corner of its platform. That’s what it intends to do with BrightGauge’s software.
“We are going to be using BrightGauge as the underlying reporting tool across our entire portfolio,” George says. “You’re going to see this at an absolutely root level, a core level, in our own product so that we can provide that [high] level of visibility across every aspect of our entire portfolio and our entire platform.”
That includes not only the company’s RMM, BDR, and help desk offerings but its security products as well. Unveiled in October 2017, officially launched last June, and augmented that same month by the acquisition of managed detection and response vendor CARVIR, that portfolio plays a key part in Continuum’s strategic plans for the future. George believes security should be a similarly core element of every MSP’s recipe for success.
“These tools will also give us visibility into how many times a day am I getting attacked, where am I getting attacked?” George says of BrightGauge’s solutions. “All of these things are critical, because now I have visibility into where I ought to prioritize my security dollars.”
Continuum expects its partners to begin enjoying that kind of enhanced visibility later this year. “We don’t have a deadline on that. We do have a path,” George says. “Our partners by the middle of this year, certainly the second half of 2019, are going to begin to really benefit.”
BrightGauge customers who don’t use any of Continuum’s other offerings will benefit from last week’s acquisition as well, George emphasizes. BrightGauge software will continue to be sold and supported separately, just like before. “If somebody who we’ve never done business with before wants the license, and to use BrightGauge, we’re going to enable them to do it,” George says. “We’re not going disadvantage them in anyway.”
What’s more, he continues, being a part of the Continuum family, and by extension the Thoma Bravo family, will allow BrightGauge to roll out new features and functions for all of its customers at a faster pace. “This gives them and us together an opportunity to accelerate their product roadmap,” George says. From his perspective, the BrightGauge acquisition is a story with plenty of winners, but no real losers.
“We’re thrilled to have this as a part of our portfolio,” he says of the BrightGauge platform. “We’re excited to maintain the independence of it out in the open marketplace, and we’re also equally excited to make it an embedded part of our underlying business intelligence capabilities for our entire platform.”
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