According to George, MSPs these days are inundated with data about the systems and solutions they support. “They find themselves really drowning in data, just drowning in it,” he says. “There’s just a ton of stuff coming at them.” Indeed, he notes, Continuum’s RMM platform continuously collects 2,000 forms of telemetry from every endpoint it monitors.
“They’re really noisy,” says George of RMM platforms generally. Sifting through that noise for actionable insights has become one of the most difficult yet critical parts of an MSP’s job.
“The need for more sophisticated and more capable—but also easy to use, easy to read, easy to understand, and easy to take action on—business intelligence has become paramount,” George says.
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