According to George, MSPs these days are inundated with data about the systems and solutions they support. “They find themselves really drowning in data, just drowning in it,” he says. “There’s just a ton of stuff coming at them.” Indeed, he notes, Continuum’s RMM platform continuously collects 2,000 forms of telemetry from every endpoint it monitors.
“They’re really noisy,” says George of RMM platforms generally. Sifting through that noise for actionable insights has become one of the most difficult yet critical parts of an MSP’s job.
“The need for more sophisticated and more capable—but also easy to use, easy to read, easy to understand, and easy to take action on—business intelligence has become paramount,” George says.
More Galleries like This
A year after launching an all-new channel program, backup vendor Carbonite is offering less complexity, providing more resources for top partners, and spending more time on plans for competing with all-in-one managed service software makers like Datto and Kaseya.
If you simply can’t get enough vendor news from this year’s CompTIA ChannelCon event you’re in luck. We’ve got one last round of updates for you from ESET, ID Agent, Intermedia, and Barracuda MSP.
Read on for details about the forthcoming integration between Datto’s networking products and PSA platform, the future of Datto’s web-based management console, and the company’s continued dedication to open APIs.
Tomorrow’s news today! A customer-facing portal solution, seamless quote-to-cash software provisioning, and consulting services based on HTG methodologies are among the offerings ConnectWise has in store for its partners.
Chapter 5 of the ChannelPro Book Club is the summer reading list, which includes suggestions for inspiration, innovation, and relaxation from successful IT business owners.