Turning its RMM and PSA systems into an MSP’s “single pane of glass” through integrations with third-party products is another continuing part of the SolarWinds MSP game plan.
“We’re investing heavily in the ecosystem,” Pagliuca says. “It’s a key part of our strategy.”
Some of those investments have funded the kind of API-based connections all managed services vendors provide. Much deeper integrations with Microsoft’s Intune mobile device management solution and Cisco Meraki products, however, have begun appearing lately, and more will be coming soon.
“In the very beginning of 2021, we’ll have a new offering, similar to what we did with SentinelOne, but with another partner,” Pagliuca says, referring to the 2019 launch of SolarWinds Endpoint Protection and Response, which is built atop SentinelOne’s EDR platform.
Partners will have to wait to find out which partner and what kind of technology are involved, according to Pagliuca, but Turner may have spilled some of the beans in his presentation yesterday when he said that news concerning DNS filtering will break toward the end of the year and that closer links with third-party security assessment software is coming.
“We’ve seen a lot of partners struggle with how they’re doing security assessments and think that by integrating those with our platforms we can make it really simple for them,” he said.
Interestingly, Pagliuca notes, SolarWinds MSP didn’t initiate many of its most strategic recent and forthcoming integration pacts. “Companies like Microsoft and Cisco have been coming to us to be honest and saying, ‘hey, what can we do to partner?’” he explains, adding that the scale and rapid growth of SMB tech spending is responsible for that development.
“It’s a huge market. It’s outpacing the growth of regular IT spend,” Pagliuca says. “[MSPs] effectively hold the golden keys to access to these small medium enterprises.”
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