Fear not, IT Glue critics. Day hears you loud and clear when you gripe about the company online. “We get blown up on Reddit all the time about pricing and stuff like that,” he says.
IT Glue plans to do something about it too. Over the next quarter or so, the company will roll out 12 different policy changes aimed at showing channel pros that it’s a “customer first” vendor.
“When you’re starting out, it’s good to be rigid,” Day says. “Then as you scale, you realize you’ve got to start to look at the broader picture and how can we please more people. That’s kind of where we’re at.”
Though Day wouldn’t outline exactly what he has in store, he dropped a few hints. Partners that don’t like having to call an IT Glue salesperson when purchasing more licenses, for example, may be in for good news.
“We’ve realized that we’ve alienated a bunch of people that don’t like to buy that way for the price,” Day says.
Smaller partners may have reason to smile soon as well.
“There’s a broad population of MSP’s that we’ve alienated with the fact that we have a five-user minimum,” Day says, noting that the channel is filled with one-, two-, and three-person shops. “We’ve been looking closely at if there’s anything we can do to start to work with those people now that we’re at this scale.”
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