A true end-to-end service provider management environment needs functionality ConnectWise doesn’t offer itself at present for tasks like backing up data and securing endpoints. Generally speaking, however, Bellini would rather integrate his existing systems with products from third-party vendors via those new REST APIs than take on the potentially costly burden of developing and maintaining additional products in house.
“A good strategy for us is to only add the pieces that somebody else isn’t providing,” he says.
CloudConsole exemplifies that strategy, Bellini continues. When ConnectWise began writing it, no other software vendor had an offering with the features the company believed its customers required. ConnectWise will approach future emerging markets the same way.
“We’re going to look for solutions that are already there,” Bellini says. “If we see none, then yes, we’ll have to create it. If not, we’ll snap into it” via APIs.
The third alternative to building or integrating with new systems, of course, is buying them. Though he didn’t specify when or under what circumstances, Bellini hinted strongly that he intends to do some of that as well.
“We would be interested in merging or acquiring the [solutions] that have the greatest success,” he says. “You might see this.”
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