The resilience of SYNNEX’s balance sheet has allowed it to spend more money on tools and people this year rather than less.
“We’re continuing to invest,” said Peter Larocque, president of North American technology solutions, in a keynote at the Varnex conference yesterday.
That includes adding new employees. The company has grown its U.S. professional services team, for example, from about 70 people last year to roughly 120 now. Phillips, meanwhile, added a sales team exclusively for pure play “born in the cloud” MSPs in March, and plans to expand it beyond its current seven members in 2021.
Enhancing platforms like the RENEWSolv renewal management system and the ECExpress ordering system is a priority as well, according to Larocque, along with rolling out new analytics tools for spotting cross-sell and upsell opportunities. “We want to be able to look at the data that’s produced and be able to help you mine better,” he said yesterday.
SYNNEX will rely on internal business solutions to help it streamline operational processes and contain costs as well, Larocque added. “We want to be very efficient about what we do. We’re being very careful about the pennies, managing the pennies, so that we can both be competitive in the marketplace.”
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