For MSPs, improved productivity is one of the surest routes to enhanced profitability, and there are few better ways to make technicians more productive than to automate tasks they currently do by hand. With that in mind, Kaseya is now in the early stages of an initiative aimed at identifying and remediating IT problems automatically and before they materialize with help from artificial intelligence technology.
“We manage 20 million networks around the world,” Voccola observes. “How do we take that data, get smarter, and either automate or provide opportunities for automated solutions for our customers based on that data [using] a really deep self-learning algorithm?”
Fully realizing that vision will take time. In the near term, Kaseya partners can expect to have a wider variety of training resources at their disposal.
“You’re going to see a lot of focus on channel enablement,” Voccola says of the company’s priorities for this year. In particular, he continues, look for Kaseya to augment the library of turnkey “go-to-market-in-a-box” kits in its Powered Services program. Substantially updated last May, Powered Services offerings are designed to help channel pros get security, compliance, and other IT practices up and running rapidly.
“You’re going to see Kaseya continuing to make pretty substantial investments in that Powered Services group,” Voccola says.
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