Haven’t been hacked lately? Consider yourself fortunate. As all too many victims—including big-time vendors like SolarWinds and Kaseya—can tell you, your time is coming sooner or later.
“It’s not a matter of if you’re going to get hit, it’s a matter of when you’re going to hit,” observed Desraie Thomas (pictured top left), a channel development manager at Datto, during a session she led on selling security solutions.
Indeed, SonicWall recorded slightly more ransomware attacks in the first half of 2021 than it did in all of 2020. “We’re dealing with an existential ransomware threat to businesses,” said Ian Thornton-Trump, CISO of threat intelligence and incident response vendor Cyjax. “There’s a sense of post-traumatic stress disorder within the community because vendors are struggling, MSPs are struggling, MSPs’ customers are struggling.”
Narrow defensive strategies won’t get you out of that struggle, according to Steve Rutkovitz (pictured bottom right), CEO of security and compliance service provider Choice CyberSecurity. “You really can’t solve this problem with a pinpoint solution,” he said. “There’s a technical component, there’s an administrative component, there’s a physical component, and you really have to look at all your different risks, and look at it more holistically, and be proactive.”
Good solid security products are part of that holistic answer, he continued, as is embracing the NIST Cyber Security Framework or an equivalent set of respected best practices. Getting serious about the basics is a must as well, according to Corey Kirkendoll (pictured top right), president and CEO of Dallas-based MSP and solution provider 5K Technical Services. “It’s great that we have our servers isolated from whatever, but are you sure you went back to the fundamentals and actually put in a DMZ, separated your data, separated your backups?” he asked.
Fellow panelist Robert Boles (pictured bottom left), founder and president of MSSP BLOKWORX, asked a different question: do you have an incident response plan in place for when your best efforts inevitably fall short?
“The time for planning is not when the event happens,” he said. “That’s where you find that you practice how you play. And if you haven’t practiced and you haven’t prepped and you haven’t got those steps down, you’re going to have pain.”
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