The 2018 edition of ConnectWise’s Automation Nation partner event, which took place this week in Orlando, is now officially a wrap. Here are five interesting storylines from that conference you can expect to hear more about in the future.
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Giving end users self-serve access to real-time information about support tickets, quotes, and invoices boosts customer satisfaction while reducing help desk calls. With that in mind, ConnectWise is developing a customizable, white-label portal solution that MSPs can use to share details about the services they provide.
“You buy any product in our platform, you will have a portal to display [data from] that product through to your customer however you want to do it,” says Chief Product Officer Craig Fulton (pictured), who previewed the new offering during a Tuesday morning Automation Nation keynote.
The first version of the new portal should be ready in time for ConnectWise’s IT Nation partner event in November. Later versions will allow MSPs to incorporate information from vendors other than ConnectWise in their portals and individualize portals for specific customers or groups of them.
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