Spending 60 minutes on tickets you should be closing in 20 hurts you and your customers alike.
“Not only have you created an hour of cost for yourself, you’ve created an hour of cost for them,” Day notes.
Top performing MSPs, however, deliver a consistently great customer experience by resolving issues promptly with the help of well-defined processes and well-designed tools.
“This is where I believe MSPs have a very long way to go,” Day says.
More Galleries like This
Auvik, Breach Secure Now!, Continuum, and Intermedia all made news at the just-concluded partner conference, much of it involving integrations with Datto solutions.
All three companies published new research studies at CompTIA’s 2017 ChannelCon event today. Here are a few of their most interesting findings.
Find out what’s new or next from TruGrid, GreenLink Networks, Cytracom, Collabrance, and ELO Digital Office.
CharTec, CloudJumper, Connect Booster, EventTracker, Liongard, and newcomer RocketCyber all used the recently concluded conference as a launching pad for news about new solutions and services.
Tomorrow’s news today! A customer-facing portal solution, seamless quote-to-cash software provisioning, and consulting services based on HTG methodologies are among the offerings ConnectWise has in store for its partners.