Though the coronavirus pandemic has been a big distraction this year, it hasn’t kept Willison and his team from making significant progress on integrating Continuum with the rest of ConnectWise. That process began with a lot of organizational design work and ironing out operational overlap.
“That took a little bit of a while to figure out what did Continuum do well, what did ConnectWise do well, [and] cherry picking the best processes or tools,” Willison says.
Much of the heaviest lifting is complete, however. “We’re now executing as one team,” says Willison, noting that his onboarding, support, partner success, and partner care units in particular are fully consolidated. In addition, efforts aimed at weaving the two companies’ backend business software together is nearing a major milestone later this month: unified billing.
“Our partners will have a consolidated invoice for their October engagements with us or product purchases with us,” Willison says.
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