- 1 of 6
- next ›
Geoffrey Willison, ConnectWise’s COO since last December, isn’t directly responsible for any of the vendor’s products, but pretty much everything that happens after someone buys one falls under his command. That includes onboarding, education, support, and the partner success and care organizations, as well as the SOC, NOC, and help desk ConnectWise picked up when it bought fellow managed services software and services provider Continuum last October.
“A little over half of the company, from a colleague perspective, reports into me,” says Willison, referring to ConnectWise’s employees. Turning ConnectWise and Continuum from separate one-time rivals into a single integrated organization has taken up a lot of his time in the last year
“We want to make sure that ultimately we get to one experience for our partners, whether that’s from a unified product perspective, or that’s from a service perspective, or that’s from a support perspective,” he says.
Willison discussed that giant undertaking, the future of ConnectWise’s dual RMM systems, the increasingly upbeat mood among the company’s MSP users, the recent IPO news from leading competitors, and more with ChannelPro earlier today. Here are some highlights from that conversation.
More Galleries like This
Auvik, ConnectWise, Intermedia, Kaseya, Nerdio, and StorageCraft explain why next year will be when AI escapes the hype cycle, petabyte-sized data stores become the SMB norm, and Microsoft-hosted virtual desktops become the next new thing in cloud computing.
The company foresees robust SMB spending on next-generation technologies, security, and compliance. It’s also pursuing multiple vendor acquisitions, preparing for an IPO later this year, and spending big on securing its products.
Wondering how ConnectWise CEO Arnie Bellini feels about Datto following its merger with Autotask, or what Datto thinks of ConnectWise? We’ve got that for you, plus word on ConnectWise’s new $10 million angel investment fund, its product roadmap, and more.
Leaders at Tech Data offer advice—and outline steps the distributor has taken—to get partners ready for the future.
Jay McBain, principal analyst for global channels at Forrester Research, outlines 10 ways VARs, MSPs, solution providers, and system integrators can make money with the Internet of Things today.