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With Asio now in place, fusing ConnectWise products together more closely is one of Bishop’s top goals for 2022.
“I really want to get the integration across the product lines, the security products with the PSA with the RMMs and so on,” he says. He also wants to use Asio’s APIs to forge closer ties with third-party solutions generally and security products specifically.
“There’s so many great security products out there and people are choosing different ones, but then how do you bring that information together?” Bishop asks. “If you’re using this email [security system], this DNS, you should be able to see those in one spot and be able to operate and facilitate what your needs are as a technician.”
What about third-party cloud solutions and Internet of Things hardware? Especially in the age of work-from-anywhere computing, managing those is becoming a bigger and bigger part of what MSPs do. ConnectWise RMM is designed to accommodate that task, and Bishop foresees a need to add management features for Microsoft 365 and Azure, in particular, to the product. When that functionality begins shipping isn’t yet clear, but it’s likely to be before support for IoT hardware arrives.
“I think for most of the MSPs today, it’s not at the top of their to-do list,” Bishop says.
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