If you’ve found working with ConnectWise more painful lately than it used to be, don’t worry. ConnectWise is thoroughly aware of your frustration.
“We got a lot bigger,” says Magee of the underlying issue. “It’s just a little bit difficult to navigate and work with ConnectWise from that standpoint, understandably.”
Changing that is a top priority for Magee in the year ahead, as well as for recently named CMO Amy Lucia (pictured). During a main stage appearance yesterday in which she discussed a number of partner satisfaction efforts, Lucia announced that all ConnectWise partners will work with dedicated account teams starting in Q1 of 2022.
“They’re going to actually streamline the way that you access those teams so you don’t have to keep everybody straight,” she said.
Completing the integration of ConnectWise with Continuum, beyond just the product level, will make working with ConnectWise easier too, says Magee, who estimates that process to be about 70 to 75 percent finished currently. The last remaining part, he notes, is pulling together presently separate systems that support personnel and account reps refer to when assisting partners.
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