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Emotional Intelligence 2.0, Travis Bradberry (TalentSmart, 2009)
Authors Travis Bradberry and Jean Greaves outline four steps for increasing emotional intelligence: self-awareness, self-management, social awareness, and relationship management. “It's so important for a leader to really think about how they're delivering their message, what they're saying, and manage their emotions, depending on the situation they're in,” says Shorr, who puts these tenets into practice as a leader. “Combine this with the Fish philosophy of being present and choosing your attitude, and you have a strong leader that people want to follow, connect with, [and] be with.”
Image: Courtesy of Amazon
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