ConnectWise shined the spotlight squarely on LabTech 11, the newest release of its RMM solution, at this year’s Automation Nation event in Orlando, but that didn’t stop senior managers from discussing a wide range of other topics with ChannelPro-SMB in one-on-one interviews. Here are just a few of the updates and insights they shared.
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LOGICnow brought a backup and disaster recovery solution with it to SolarWinds MSP, but don’t look for ConnectWise to add a BDR offering of its own any time soon.
For one thing, Bellini says, ConnectWise long ago made a strategic decision to be a software company, and entering the BDR market would turn it into a hardware manufacturer as well. For another, favoritism toward any one system, regardless of who owns it, wouldn’t go over well with MSPs.
“We’ve had many opportunities to invest in BDR,” Bellini says. “We don’t think it’s a viable component of the suite because people want choices with backup and disaster recovery.”
In fact, though ConnectWise will continue to add new capabilities to its Business Suite it has no plans at present to add major new components.
“We feel we have the bases covered right now,” Bellini says.
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General manager John Pagliuca (pictured) says integrating the company’s products is paying off handsomely and maintaining both on-premises and cloud-based platforms provides a competitive edge.