ConnectWise shined the spotlight squarely on LabTech 11, the newest release of its RMM solution, at this year’s Automation Nation event in Orlando, but that didn’t stop senior managers from discussing a wide range of other topics with ChannelPro-SMB in one-on-one interviews. Here are just a few of the updates and insights they shared.
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Autotask, Kaseya, and SolarWinds N-able have all recently announced RMM/PSA product bundles reminiscent of the ConnectWise Business Suite that first reached market six years ago. If that has CEO Arnie Bellini hearing competitive footsteps, though, he does a good job of hiding it.
“It’s good to see them do that,” he says. “It’s very flattering to see all of our competition now decide that they need to also start acquiring related solutions to create their own suites.”
It’s also a sign that the rest of the industry is belatedly reaching the conclusion ConnectWise did a long time ago, he adds.
“Suites will eventually win out over stand-alone solutions,” Bellini asserts, because only deeply integrated solutions can cope with today’s increasingly complex and cloud-based SMB infrastructures. Achieving that kind of integration isn’t easy though, he warns his rivals.
“It takes a long time to get it right,” Bellini says.
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What’s now: A strong start for the company’s “Done Deal” program and the rise of specialized MSPs. What’s next: At least three acquisitions, a big RMM update with “disruptive” network management functionality…and quite possibly an IPO.