In promotional materials for its just concluded Elevate conference in Denver, managed services automation vendor BitTitan Inc. billed the event as an opportunity to “join the modern MSP revolution.” What exactly is a modern MSP, though, and what role does BitTitan seek to play in helping people become one?
Here are six key elements of the company’s vision for the future of managed services as outlined by company executives at Elevate this week during keynote presentations and in interviews with ChannelPro.
Step one in that untraining process, according to Yip, is learning to think like a business consultant rather than a technologist.
“Most IT service providers started because they were a system engineer,” he notes. To become a modern MSP, though, they must stop pitching products and maintenance services to customers and start studying business objectives and challenges. The better you understand what keeps your clients up at night, the better armed you are to help them make more and spend less through the strategic application of IT.
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