Elevate 2017, BitTitan Inc.’s first annual partner conference, wrapped up in Denver yesterday, but not before senior leaders shared details with ChannelPro on what comes next for the Kirkland, Wash.-based vendor’s MSPComplete orchestration and automation solution and MigrationWiz cloud migration offering. Here’s what we asked and they answered.
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Answer: Mainly these three things, according to Vice President of Products Mark Kirstein:
1. More automation capabilities. As ChannelPro reported earlier, the new edition of MSPComplete that BitTitan unveiled this week not only documents and orchestrates administrative tasks, as before, but executes them automatically when instructed to do so as well. Look for BitTitan to extend and enhance that functionality in the next year. In particular, partners can expect to see support for scripting languages beyond Microsoft PowerShell, which is currently the only option, and a library of pre-canned automations for commonly performed administrative functions.
“A lot of these MSPs don’t really have the skill set to build automations from scratch,” Kirstein notes. “They need Lego building blocks.” Both BitTitan itself and its alliance partners—which include Datto Inc., Dropbox Inc., and BVoiP, among others—will supply those building blocks in growing volumes over the months ahead. Eventually, Kirstein says, users will have thousands of free, ready-to-use automations at their disposal.
2. More change management capabilities. BitTitan wants to make it easy for front-line technicians to suggest improvements to managed service workflows.
“It’s the engineers that know when certain things are working and when they’re not,” Kirstein says. “Enabling that grounds-up change management is going to be really key for us moving forward.”
3. More analytics capabilities. The latest release of MSPComplete includes data-driven benchmarking functionality that channel pros can use to see which of their services are most and least profitable. Going forward, BitTitan plans to provide MSPs both more ways to scrutinize their own efficiency and entirely new ways to study the IT efficiency of their clients.
“If we can enable our partners with the right data, they can create a whole new level of relationship with their customer,” Kirstein says.
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