Armando Najera, vice president of business development, says NinjaRMM not only is positioned to go up against the larger RMM players now, but plans to put a stake in the innovation space in 2020. With an aggressive 45-day cadence for releases in 2019, Najera says, MSPs can expect to see features such as virtualization, support for RDP, remote registry, and integrations with security vendor Bitdefender and other vendors this year, some within a few weeks. “Keep your eyes on us in 2019,” says Najera. “We’re making a lot of big changes to the platform.”
In April, NinjaRMM hired Lewis Huynh as chief security officer, responsible for driving the company's security and data privacy initiatives.
Part of the roadmap planning involves Najero spending a lot of time talking on the phone with partners—10 to 12 a day. It’s part of NinjaRMM’s 2019 push to put the focus on taking care of partners, explains Najero. “I wanted to redirect what my account mangers did,” having them spend more time understanding customers’ business needs, how they want to grow their businesses, and what technical and training assistance they might need. “Taking care of our customers will separate us” from the competition, he says.
Image: Courtesy NinjaRMM
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