Liongard Inc. has added analytics to its documentation discovery system.
Named Roar, Liongard’s solution automatically collects configuration data from cloud services, network devices, and on-premises software. Its new Metrics feature lets users track and report on statistics like a customer’s most and least active users, or when the subscription-based products they use are slated to expire.
“What we’re learning from the service providers we work with is that bringing back the data and documenting it is just the first step,” says Vincent Tran, Houston-based Liongard’s COO. “The reason why they document is to gather insights.”
MSPs can define their own metrics based on any variable Roar collects or draw on a menu of pre-supplied metrics suggested by members of Liongard’s partner advisory commitee. One of those helps MSPs compare actual users for a solution to the number that the customer is paying for every month.
“That becomes a super powerful use case for billing,” Tran says. “Right now, they’re literally exporting out all the numbers from one system and comparing it to the numbers from another system.”
Liongard announced an integration between Roar and IT Glue’s documentation platform at the GlueCon partner event in September.
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