CharTec, a training and consulting organization for MSPs, has introduced an all-new online version of its foundational sales, marketing, operations, HR, and finance curriculum.
Called CORE, for CharTec Online Resources and Education, the new offering replaces an earlier online training resource composed chiefly of videos recorded during the three-day courses that CharTec hosts for in-person attendees at its headquarters in Bakersfield, Calif.
“We realized that people really don’t learn that way,” says Emalee Sugano, the company’s director of marketing. The new training materials utilize the same content as the in-person sessions but break it into interactive, easily digestible two- to 15-minute segments specifically designed for consumption online.
Currently in beta testing, CORE is scheduled to launch on December 1st. Like the Bakersfield training classes, it’s backed by a consultant help desk that routes questions from students to experts with answers.
CORE is available exclusively to CharTec members and included in their subscription fee, as are the company’s in-person courses. CORE, however, gives students who don’t want to travel an alternative means of consuming content, and provides a quicker way to get new employees up to speed than waiting for the next Bakersfield class.
Unlike those in-person sessions, moreover, CORE provides access to reporting data on which modules their employees have and haven’t completed, as well as a number of online-only tools. One, called Sales Crystal Ball, forecasts how likely a company is to close a pending deal based on user-provided information, and then provides advice on improving that figure.
CORE is set to reach market less than two months after the arrival of a new version of CharTec’s operations lab. Developed and delivered in partnership with MSP consultancies ConnectSMART and Sea-Level Operations, the new lab is designed to provide deeper, more prescriptive guidance than its predecessor. CharTec offers it in person only four times a year.
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