ConnectWise made plenty of news last week at its IT Nation partner event in Orlando, but so did its partners. Here’s a roundup of some of what they announced.
Cloud services vendor AppRiver LLC has unveiled its first-ever integration with ConnectWise Manage.
Channel pros who resell the Gulf Breeze, Fla.-based company’s Office 365, hosted Exchange, security, DNS hosting, and other services can now quickly configure the AppRiver partner portal to export subscriptions, user volumes, pricing, and more to the appropriate client’s agreement records in ConnectWise Manage, which then factors the changes into invoices.
“It’s mainly aimed at solving billing issues and making billing easier,” says Scott Paul (pictured), senior director of the Microsoft Alliance at AppRiver, who adds that the company is already at work on an expanded integration that will allow its partner portal and the ConnectWise PSA system to exchange information about service tickets. That should reach users in the first half of 2018.
Longer term, AppRiver is looking at opportunities to link its backend ordering and provisioning systems with the ConnectWise CloudConsole SaaS management and invoicing solution and ConnectWise Unite, the cloud management platform that will absorb and replace CloudConsole in the first quarter of next year.
“The ConnectWise ecosystem is one of the most effective and powerful MSP organisms on the planet,” Paul says. “I think we he have to meet these extremely successful partners where they live and where they want to do business.”
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