At its MAX 2016 partner conference in Edinburgh, Scotland this week, SolarWinds MSP shared frank thoughts about where it sees the managed services market heading and what that analysis portends for its partners and products. Here are a few choice samples of what they had to say.
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LOGICnow, the managed services software maker that became part of SolarWinds MSP in June, took a pioneering step toward applying Big Data and machine learning to managed services last year when it introduced its LOGICcards solution, which draws on anonymous data from the millions of endpoints LOGICnow users manage to warn technicians in advance of approaching technical issues.
According to Rodda, however, that system is but the down payment on a much more ambitious scheme to evolve from predictive to prescriptive analytics by equipping the company’s RMM platforms to take corrective action automatically when trouble looms.
“Eventually we will tie automated actions to the events, so we can get to an unattended autonomous type of solution,” he says.
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