Source code-level integrations are a core element of Kaseya’s strategy for persuading MSPs to go all-in on its IT Complete platform, which combines tightly linked RMM, PSA, BDR, documentation, and security solutions. During a Connect IT keynote yesterday, Chief Customer Marketing Officer Mike Puglia (pictured) described several recent and upcoming examples, including an enhancement that will automatically onboard a new client account into all of the Kaseya software an MSP uses after they add the customer to the IT Glue documentation platform.
“I do it once and it pushes it out across the different modules so I don’t have to do it 10 times,” Puglia said.
Another integration will automatically export the results of vulnerability assessments performed by Kaseya’s VulScan system to the company’s RocketCyber managed SOC, so that analysts can investigate and remediate potential problems. IGI CyberLabs, which makes the Nodeware vulnerability management solution, and SOCSoter announced a similar integration in February.
RocketCyber’s infrastructure also recently began importing data from Kaseya’s Graphus email security system, and now has two-way ticket synchronization with the BMS professional services automation solution too.
“If we create a security incident, it goes into BMS as a ticket. If you close it in BMS, it goes back to the SOC and closes that incident,” Puglia says.
There are currently 197 integrations across the Kaseya portfolio, the company says, a number that will rise to more than 600 by 2024.
Other integrations Puglia highlighted yesterday involving third-party environments reflect Kaseya’s intensifying interest in cloud management, something also reflected in the forthcoming edition of the company’s VSA remote monitoring and management solution. As of a few weeks ago, the system supports Google Workspace accounts, for example, and integrates with Microsoft Azure infrastructure-as-a-service resources and Azure Active Directory.
“It will go up, pull down all your Azure VMs automatically, put an agent on them, pull down your SQL Servers, your load balancers, [and] be able to find all those assets, and it will pull in all of your users,” Puglia said.
RocketCyber now collects input from Microsoft’s Defender for Business security solution too. That product, Compliance Manager, and Network Detective, the end user assessment system from Kaseya’s RapidFire Tools unit, all integrated with Azure AD previously.
