Intermedia has integrated its Unite unified communications-as-a-service solution with the Autotask PSA platform.
The new functionality, which is available to Unite users immediately at no additional cost, lets them automatically upload billing data into the product they use to invoice clients for the rest of the services they deliver.
“They can take it right out of our platform and stuff it right into Autotask to make the billing easy,” says Mark Sher, vice president of unified communications product and marketing at Intermedia.
The new integration also generates tickets automatically when Unite detects quality of service problems. That feature links Autotask PSA to the QoS Dashboard in Intermedia’s Unite Envision analytics system, which reached market in March.
“The cool thing is the MSP can set thresholds in our portal for what constitutes an alarm,” Sher notes. “Maybe I’ve got a really sensitive customer, so I set the threshold a little higher [and] for everyone else, it’s a little lower.”
The integration with Autotask is the first with a PSA solution since Intermedia introduced Unite last year. “We started with Autotask because it has a great penetration in our base,” says Sher, noting that over 1,000 Intermedia partners use the Datto product at present. Integration with the ConnectWise Manage PSA system is currently in development.
According to Sher, Unite and other voice products currently account for about 40% of Intermedia’s revenue. The company wants and expects that figure to continue rising.
“We’re growing at a strong 30% year every year,” says Sher of Unite revenue.
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