Many MSPs weren’t fully prepared for the abrupt shift to remote work either. Layering cloud-based solutions on top of locally installed systems, as most SMBs were doing until recently, is a familiar model for the majority of channel pros by now. These days, however, many companies are abandoning onsite infrastructure altogether in favor of virtual, cloud-based desktops and servers that employees can access from home or anywhere else.
“All of a sudden we’re taking these servers offsite, we’re collapsing these workstations down, and we’re just moving into a predominantly remote model,” Bardissi says. Supporting those systems takes a whole new skill set.
“The tools that you would use to complement a premise-based or office-based environment look different from a fully cloud-based environment,” Bardissi observes. Mastering those tools in a hurry has posed new challenges for many in managed services.
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