Not having to field ERP-related complaints has freed up time for Kirby (pictured) to discuss a different topic of mutual interest with vendors: helping channel pros close more deals and sell more products by supplementing their existing staff and skill set with professional services assistance.
“The vendors of course have very strong service offerings and I think those are continuing to evolve, but I also think they know that there are plenty of places that we can come in and augment,” she says.
Resellers are aware too, Kirby adds, and increasingly calling on TD SYNNEX for temporary help in areas like installing firewalls, pulling cable, migrating data, and racking servers, as well as more specialized tasks like deploying digital signage or proAV gear. “I think for a solution provider to try to have everything in house is too hard on them,” she notes, especially at a time of low tech unemployment.
“The talent struggle is very, very real in this industry,” Kirby says.
So too is concern about slower economic times next year, something TD SYNNEX is the first to admit no one can rule in or out with any certainty. Many channel pros view tapping into outsourced services help as a wise hedge against overextending themselves when a recession may be approaching, Stegner notes.
“Am I going to go hire just because I got one big deal?” he asks “No, I’m going to go partner with TD SYNNEX to get the help on that, and then when my project’s done, I’m back to normal.”
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