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Conference room technology is in a bit of a rut at present, according to Jordan Owens, vice president of architecture at video conference vendor Pexip.
“By and large, the video conferencing industry solved the challenge of getting people into a meeting and innovation has slowed to a crawl since then,” he says. Look for that to start changing in 2020 though, he predicts, as vendors begin paying as much attention to what happens during a meeting as they do to what happens before it, with assistance from artificial intelligence.
“In 2020, we’ll see AI make video calling smarter and more dynamic, ensuring the right people get the right focus, participants always have the right information on their screen, and everyone is empowered to act quickly and effectively,” Owens says.
Zane Long, senior vice president of global channel for unified communications vendor RingCentral, sees great things ahead for AI and UC next year too.
“For instance, AI can help businesses automate tasks like scheduling or setting up conference calls, or proactively add tasks to a to-do list,” he notes. “An AI-powered assistant within a UC platform can proactively complete busy work, giving workers more time to focus on the creative and interactive aspects of their jobs. Additionally, AI can help call centers analyze large amounts of data and provide solutions in real time, reducing the lead time to provide value back to the customer.”
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