IT and Business Insights for SMB Solution Providers

TeamViewer 14

Remote control veteran TeamViewer’s latest release offers augmented reality capabilities plus improvements in performance, productivity, and security. By James E. Gaskin

REMOTE COMPUTER control programs have been around for years and years. TeamViewer in particular has a long and successful history (the software has been installed on 1.8 billion devices), thanks in part to the company providing basic remote desktop access for free. TeamViewer 14 (and version 14.2, released after this review’s deadline) move the product beyond basic PC access toward a full “remote management” system with optional endpoint security, backup, and other collaboration tools.

Cloud Setup

Being completely cloud-based, TeamViewer setup requires only a browser and a few basic details: name, email address, and password (they suggest one you can change).

Then you hit the two-factor authentication steps. Pick your authenticator of choice for Android phones: Authy, Duo Mobile, Authenticator Plus, Google Authenticator, or Microsoft Authenticator. For iOS, replace Authenticator Plus with OTP Auth. Authy was first on the list so we used that. Use your phone to read a QR code and add a token

Client software is right on the TeamViewer home page triggered by a button labeled “Download for Free for personal use.” The TeamViewer 14 Setup screen asks some questions, and we answered that we’re doing a basic installation for a company/commercial use. A quick 21.6MB download later, we had the TeamViewer app up and running.

Menu items down the left side open various TeamViewer activities. The image can be easily personalized; it shows the person online, displays notifications, and opens the program options when clicked. There are quite a few, and they emphasize the completeness of TeamViewer.

General options handle display details like theme (light by default, and dark), network settings, and device account assignment. Security manages passwords and a device blacklist and whitelist. Remote deals with display quality, connection settings, computer sounds and music, recording remote control sessions (off by default), and send key combinations. The Meeting page manages display settings and meeting defaults. Computers & Contacts covers user details and manages the two-factor authentication license. Audio conferencing and Video handle sound and video device configuration. Custom invitation is a template for an “invite partner” email, including a link to the TeamViewer download page.

Finally, you can drill down into advanced options if you’re brave enough. We didn’t have to dive into any of these details to make TeamViewer work, but they offer great control if needed.

The left and right arrows lead to the remote-control connection page. When users run the TeamViewer app they get a device ID and a password. Both have to be given to a support person to access their computer. The one application works on both controlling and controlled systems.

About the Author

James E. Gaskin's picture

JAMES E. GASKIN is a ChannelPro contributing editor and former reseller based in Dallas.

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