IT and Business Insights for SMB Solution Providers

TeamViewer 14: Page 2 of 2

Remote control veteran TeamViewer’s latest release offers augmented reality capabilities plus improvements in performance, productivity, and security. By James E. Gaskin

Want more meetings? TeamViewer includes a fairly sophisticated meeting app along with the remote-control tools. You can schedule audio or video meetings and include screen sharing. The reliable video meeting app is simple for nontechnical users.

The next icon opens a page with device information. The last one is a chat application.

Remote Support Made Easy

Controlled, or host, computers don’t need two-factor authentication or any configuration. The user downloads the TeamViewer app (perhaps by clicking a URL sent by the admin about to access the remote system). “Your ID” is a 10-digit number (the ID for that device assigned by the system) given to the admin while on the phone setting up a session. Then users provide the constantly changing six-character password (example: 9f66rm). When the admin enters the password and hits Enter, the link occurs. It’s that quick and painless. Systems can be set to accept remote administration under “Unattended Access.”

The TeamViewer window in the bottom right allows the user to initiate a video or audio call, chat, transfer files, and use whiteboard tools to highlight, freehand draw, and type text on the screen.

An “Action Bar” on the admin side of the session offers five ways to enhance the support interaction: Actions, View, Communicate, Files & Extras, and Comment. “Actions” opens tools on the remote desktop like command prompt, device manager, and more with one click. “View options” manage scaling, handling monitors with different resolutions, and enhancing quality. “Communicate” opens the same tools to control audio and video calls and a whiteboard the remote user can access. “Files & Extras” allows remote printing, takes a screenshot, handles file transfers, and starts a VPN.

Clicking the “Home” icon opens informational pages. For instance, “General Information” shows all types of details about the remote system, such as performance, disk health, device settings, serial number, OS, and name. Network details like IP address are provided. Clickable links to launch Task Manager, Disk Cleanup, Event Log, and other admin tools are easy to access.

Build-out Options

If you want to go beyond remote control and meetings, three additional modules are available, all with 15-day free trials: Endpoint Protection (anti-malware, including ransomware protection), Backup, and Monitoring & Asset Management. Enterprises can move up to TeamViewer Tensor.

TeamViewer Pilot offers augmented reality so you can see through a remote smartphone camera to anything the remote user sees and instruct him or her on support for those items. Example: Plug the yellow patch cord into port 17.

Summary

TeamViewer offers rock-solid remote control to endpoint computers (with smartphones as an option) that’s complete, easy to administer, and easy for remote users. Those users will feel safe, too, because they must allow access to their systems, and once connected, can participate with whiteboard tools and more. They can even cut the link on their end if they feel uncomfortable.

Building a suite of endpoint device management tools isn’t easy. But it’s easier when the foundation sits on one of the most complete and successful remote administration tools available.

Images: Courtesy TeamViewer

About the Author

James E. Gaskin's picture

JAMES E. GASKIN is a ChannelPro contributing editor and former reseller based in Dallas.

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