ISL Online
ISL Online is chock full of features and pricing starts at $139 per year, which supports an unlimited number of sessions per computer, per SaaS license. In other words, one technician can use the product to support a single customer at a time. The company offers other subscriptions that increase the number of concurrent sessions and the number of licenses.
In contrast with Connect & Fix, technicians access ISL Online via a web portal. Administrators just need to login to ISLOnline.net and enter their credentials to access the expanded feature set.
ISL Online shares some basic features with Connect & Fix, but takes the remote support paradigm much further. For example, with ISL Online a technician can transfer a session to another technician, as well as invite the user to connect. Other features include a screen recorder, a mobile application, and support for iOS, Android, and even Windows Mobile.
ISL Online also adds unattended remote access to the mix, allowing technicians to take control of unattended systems—a very handy feature for patching, upgrades, and off-hour tasks. Remote access is enabled by installing the ISL AlwaysOn app on the target system. Once installed, the system can be registered with the service and accessed by any authorized technician.
One feature that many service providers will find very handy is web conferencing, which allows technicians to quickly set up an online meeting or webinar and invite others to join (opening image).
A live chat feature is also a nice touch, but it does require integration into the service provider’s website. Live chat allows anyone visiting the website to quickly launch a chat with a company representative, for sales, marketing, or even support purposes.
ISL Online takes remote support to the next level and adds many options that IT service providers will come to appreciate. What’s more, the SaaS subscription is quite affordable and compares well to the numerous add-on options that RMM/ITSM vendors offer with their support packages, making ISL Online a viable alternative to a proprietary, vendor-specific remote support application.
Images: Courtesy of Corporate Armor